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Shipping Policy .....

Shipping Policy 
The Burn Center ships throughout the Continental US. We do not ship Internationally, APO, or PO Boxes. 

Fulfillment Schedule
All orders require 1-2 business days to fulfill. Orders received prior to 3:00PM EST will be processed during the same business day. All orders received after 3:00PM EST will be processed on the next business day (Monday-Friday, excluding federal holidays). Once the order is fulfilled, a shipping tracking number will be generated and emailed to you.

Free Shipping 
Free shipping will be applied to individual orders exceeding $75. 

Items Out of Stock 
If an item you order is out of stock, we will not ship partial orders. We will wait until the item is back in stock and ship all items together.

Damaged or Missing Items 
If you receive a shipment and an item is missing or damaged, you must contact within 5 business days or your claim may not be processed. We will be happy to replace any items that are missing or damaged. Multiple claims for the same delivery address may not be processed.

Delivery Location 
Orders to a delivery address with multiple occupant units, mailroom, receptionists, doorman, or other personnel who may accept packages on your behalf will be deemed delivered. The Burn Center will not be responsible for lost or stolen shipments to these locations.

Incorrect or Changes to Delivery Address 
Once the order is placed, the delivery address cannot be changed. The Burn Center will not be responsible for incorrect address information supplied. It is your responsibility to supply accurate information regarding your order.

If you are not satisfied with a product you’ve received, please contact Us. We will gladly accept returns less any shipping expenses within 30 days of purchase.


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